Management and Supervision

Develop skills to create, plan and implement strategic communication. Students will develop these skills through demonstrating effective teamwork; exhibiting public relations skills that achieve customer satisfaction; research and interpreting information; and demonstrating the ability to communicate effectively.

Learn to develop customer relationships through a deepened understanding of the concepts and best practices. Students will develop customer relationships through understanding the benefits of customer relations; appreciating how technology can be used to help with customer relations; understanding challenges organizations face; knowledge of key decision variables; hands-on practice through case studies; and how to communicate effectively.

Study the process of creating, scheduling, analyzing, and engaging with content posted on social media platforms. This process will include understanding what social media is; how to connect the consumer based on psychological and sociological perspectives; develop skills in social media tools; and understand social media channels to publish and distribute pertinent content.

Studying innovative ways of developing and managing people to emphasize their strengths. Students will develop these strengths through defining leadership behaviors; comparing different styles of leadership; identifying leadership characteristics; identifying problems and solutions; and distinguish between leadership and management.

Conflict Management will introduce students to practical conflict resolution techniques and strategies that managers and team leaders can effectively utilize when managing conflict in the workplace. These techniques and strategies include the varying styles of managing conflict; appropriate response to ethical concerns; strategies for assigning work to others; effective decision-making practices in volatile business situations; responsibilities of human resource manager in conflict resolution; and laws related to discrimination, safety, et cetera as they relate to conflict.

Develops a foundation of concepts and solutions that supports the planning, scheduling, controlling, resource allocation, and performance measurement activities required for successful completion of a project. The students will accomplish these skills utilizing technology; describing types of control techniques; recognizing the components of a project charter; understanding how to keep projects on track while managing risks; and developing an action plan.